Return / Refund / Exchange policy

 At JMF Design, we prioritize customer satisfaction and strive to provide the highest quality products. However, if for any reason you are not completely satisfied with your purchase, we offer a comprehensive returns, exchange, and refund policy. Within 7 days of receiving your order, you have the option to return the item and receive a full refund or exchange it for another product of equal value. To be eligible for a return or exchange, the item must be unused and in its original packaging. Our efficient customer service team will guide you through the process and ensure that your concerns are addressed promptly and professionally. We understand that customer expectations vary, which is why we aim to accommodate individual preferences within reasonable limits. Rest assured that at JMF Design, we are committed to resolving any issues you may encounter with our products to guarantee your utmost satisfaction. 

If you have any queries or concerns with an item you have bought or received in the post, please email returns@jmfdesign.com.au with your enquiry.